At LMTT, we strive to provide exceptional service to our customers while maintaining strict adherence to our terms and conditions. This Fulfilment Policy details the terms governing service delivery, cancellations, refunds, and other important conditions to protect the interests of both LMTT and our customers.

Booking Confirmation:
Bookings made through LMTT are subject to confirmation only upon receipt of full payment or as per the payment schedule agreed at the time of booking.
LMTT reserves the right to reject any booking or suspend confirmation if the payment is incomplete, delayed, or found to be fraudulent.

All booking details and associated confirmations will be delivered digitally to the customer’s registered email address or through their user account on the LMTT platform.
Any delays in service delivery due to unforeseen circumstances, third-party provider issues, or force majeure events will be communicated to the customer, and LMTT will make reasonable efforts to mitigate such delays.

LMTT acts as an intermediary between the customer and the service providers (e.g., airlines, hotels, tour operators). Therefore, LMTT shall not be held liable for non-performance or delays caused by third-party providers.
Customers are advised to review the specific terms of service associated with their bookings, as conditions may apply based on the service provider.

Cancellations initiated by customers are governed by the terms and conditions communicated at the time of booking.
Any refund entitlement will be strictly subject to the refund policy of the respective service provider and LMTT's administrative fee structure.
LMTT reserves the right to deduct applicable service fees, cancellation charges, and other costs before processing any refunds.
Refunds will not be applicable for non-refundable services, promotional offers, or last-minute bookings unless explicitly stated otherwise.

In the unlikely event that LMTT is compelled to cancel a booking due to factors beyond its control (e.g., force majeure, regulatory changes, or third-party non-performance), LMTT shall:
Offer an alternative service or booking at its discretion, or
Refund the booking amount after deducting any non-refundable amounts already paid to third- party providers.
LMTT shall not be held liable for any consequential damages, lost opportunities, or inconveniences resulting from such cancellations.

Refund requests will be processed only after receiving confirmation and settlement from the respective service provider. LMTT is not liable for delays caused by third-party providers or banking institutions.
Customers acknowledge that refund timelines may vary depending on the original payment method:
Credit/Debit Cards: 15–30 business days.
Net Banking/UPI: 15–20 business days.

Customers must ensure that cancellation requests are made in accordance with the timelines and procedures stated in their booking terms.
LMTT is not obligated to process refunds for:
Cancellations made after the allowed cancellation window.
Incomplete, inaccurate, or fraudulent refund requests.
By agreeing to the terms at the time of booking, customers waive their right to dispute the cancellation or refund terms specified by LMTT or the service provider.

LMTT shall not be liable for:
Losses or damages arising from errors, omissions, or miscommunications on the part of the customer.
Failures or delays caused by third-party service providers.
Force majeure events, including natural disasters, governmental actions, pandemics, or other circumstances beyond LMTT’s control.
Under no circumstances shall LMTT’s liability exceed the amount paid by the customer for the specific booking. Any claims beyond this limitation shall not be entertained.

LMTT reserves the right to amend or modify this policy at its sole discretion without prior notice.
It is the responsibility of the customer to review the latest version of the Fulfilment Policy before proceeding with bookings.

Any disputes arising out of cancellations, refunds, or fulfilment issues shall be governed by the laws of India and fall under the exclusive jurisdiction of the courts in Thrissur, Kerala, India.